Documents in support of claim

 Matters to be stated in a life insurance policy are given in Regulation 6 of the IRDA (Protection of Policyholders’ Interests) Regulations, 2002. Most of those items are covered by the earlier Posts under the label ‘policy’. Regulation 6(1) (m) and (n) speak about ‘the address of the insurer to which all communications in respect of the policy shall be sent’ and ‘the documents that are normally required to be submitted by a claimant in support of a claim under the policy’. The claim may be a survival benefit claim, maturity claim, accident claim or death claim. This sub-regulation is to be read along with Reg.8 (1) of the same set of Regulations. Reg.8 (1) says that ‘a life insurance policy shall state the primary documents which are normally required to be submitted by a claimant in support of a claim’. These stipulations by the Regulator are intended for the rendering of best services to the customer. When a claim arises, even without going to the insurer’s office, the claimant knows what are the documents to be submitted in support of the claim. This helps in the speedy settlement of claim.